Market segments
We consider that our market segments can be separated in two in order to identify their characteristics, expectations and singularities that will enable us to satisfy them. First we have the new whisky consumers, a type of consumer that is being developed around the world. The second segment that we identified as a relevant and important segment for our company are local adults looking for activities and entertainment. Below you will find the information we gathered about each segment.
1. New whisky consumers
Our products and activities are focused on reaching and developing the whisky consumers of the future. We plan to reach and encourage the development of this segment because this profile is more open and more informed than the previous generations of whisky consumers.
Below we describe the main characteristics that we identified and others that we gathered about these consumers and how they behave.
With our prototypes we were able to gather information and realize that the foodies in Bolivia are a segment that fits with the profile of the new whisky consumer described by distill ventures in the case study of the new world of new world whisky. From our experience, we identify that there is a big opportunity to develop a local market for Bolivian whisky. Before even having the word “whisky” in the label, we became a topic of interest that went viral in an organic way. Click here to see an example. It is evident that the patriotism, sense of belonging, and pride are some of the feelings expressed by people with what our product represents.
These younger whisky consumers are digitally savvy, they do a lot of research before buying. By being well informed they develop criteria to appreciate whisky and show openness to new prepositions. We evidenced that what Jim Lecinski from Google writes about the “Zero Moment of Truth” and about the new digital habits is valid in our country, we only have certain differences in the characteristics of the local market that need to be described in detail.
1.1. Bolivian market for whisky
In Bolivia we have a big labor ahead, we consider that the mass Bolivian market for alcohol is an immature market. The consumption patterns rise to the roofs during weekends, and fall to almost zero on week days. The massive market has a toxic relationship with alcohol with impoverishing and destructive results. We discovered this silent issue in 2016, when we developed a concept for the biggest brewery in Bolivia. That experience taught us how the market behaves and how this company ignores the negative effects because it represents the biggest revenue stream for them.
That is how we realized the need to elaborate experiences with strong value propositions focused on education. We need to attract the local market, in order to do so we need to develop activities in an infrastructure that supports the amounts of visitors we project. Our efforts and focus on education are driven to mature the market of alcoholic beverages. It will lead to better and more informed consumers, with more attraction towards appreciation.
We consider that the abuse of alcohol is a big silent problem in our society, and the only way to make something about it is with a labor intensive approach towards education and integration.
1.2. The new whisky consumers customer path
The path described below was elaborated to identify several phases and touch points that we can design to persuade people to become our customers and advocates.
Aware
- Facebook
-Instagram
-Tik Tok
- Google Ads
- Articles
- Reviews
- Word of mouth & advocacy
-Collaborations
Appeal
- Wow! factors
-Combination of history, brand & product design
-Our competitive edge coming from our gain creators described in the value proposition.
-Quality content with adequate communication
Ask
- Curiosity triggered
- Communities & social circles word of mouth.
- Information available online to clear doubts.
- Articles, tastings, features & reviews.
- Accessibility & price
- Sampling
Act
- User experience
- Expectation
- Reception
- Unboxing
- Interaction with design
- Opening
- Drinking experience
- Post purchase experience
Advocate
Development of a sense of loyalty is generated after any interaction with our brands if we satisfy their expectations
-Recommendation
-Social media
-Word of mouth
1.3. Market size for Bolivian new world whisky
We divided into 3 categories, the markets where our whiskies could potentially earn a share. We considered cost optimization, proximity, and the amount of whisky imported from unconventional parts of the world that could be considered new world whisky in our analysis.
Local market: Bolivia is showing signs of potential that we need to develop. Here is where we can create the most complete experiences for customers and earn advocacy to become leaders.
Short distance exports: Bolivia is located in the heart of South America, and has free trade agreements that in some cases benefit and in others just level price competitiveness. The new world whisky trend is something new to South America, and there is an opportunity to reach nearby countries that already import considerable amounts of whisky and that in some cases is whisky that can be considered New world whisky.
Long distance exports: These markets are located where the whisky consumer is more educated, and constantly looking for new possibilities. Such long distance shipments puts us in cost disadvantage. The only solution we see is to develop enough competitive edge to get leverage over our landlocked disadvantage.
Our estimations are calculated based in the trade statistics provided by Trade Map, a tool elaborated by the International Trade Centre. The Total Available Market (TAM) consists on the total imports of whiskies in 2020 by the countries targeted above. The Serviceable Addressable Market (SAM) consists of the total amount of whisky imported by our targeted countries that can be considered New World Whisky. The Serviceable Obtainable Market (SOM) consists of the 5% of the SAM, considering it what we can attain if our strategies are well executed.
2. Visitors
Our infrastructure and services will be designed to become a very interesting and accessible tourism activity. The ultimate rise of La Paz as a gastronomic destination aligns with our plans to use our infrastructure to throw an experience worth the stop. An introduction in a very intimate and spiritual way to the birth of the Bolivian New World Whisky. We consider that in the future, our infrastructure needs to become a cultural space that supports initiatives aligned with our values.
At the same time we will have a bar and spaces designed to throw unique experiences, focused on developing whisky enthusiasts and a community of cult around Bolivian whisky.
2.2. Visitors customer path
The path described below was elaborated to identify several phases and touch points that we can design to persuade people to become customers and advocates for our experiences.
Aware
-Trip Advisor
- Facebook
-Instagram
-Youtube
- Google Ads
- Articles
- Reviews
- Word of mouth & advocacy
-Tourism agencies
-Printed media
-Influencer strategies
Appeal
- Wow! factors
-Combination of storytelling, brand & service description.
-Our competitive edge coming from the proper communication of our gain creators.
- Online and printed content.
-Tourism agencies.
Ask
- Curiosity triggered
- Communities & social circles
-Word of mouth.
- Information availability to clear doubts.
- Articles, , features & reviews.
- Accessibility & price
- Testimonials
-Chat
Act
- Visitor experience
- Expectation
- Reception
- Arrival
- Interaction with infrastructure
- Experience
- Guide and customer service
Advocate
-Development of a sense of loyalty is generated after the experience happened.
-Courtesy, and souvenir gift.
-Recommendation.
-Testimonial & rating request.
-Word of mouth.
2.3. Visitors market size
To estimate a reasonable market size, we calculated the arrival of 6 cars per minute, with an average of 5 persons per car. This equates to 360 cars per hour. Assuming the arrival only lasts 4 hours per weekend day, we estimate a total audience of 14,400 people arriving at Rio Abajo. By aiming to capture 0.5% of this market, we are targeting a potential audience of 72 persons per week who may demand more whisky than our current production can support.
Besides the previous analysis, we consider that there is also a market composed of bolivian and foreign tourism. We gathered statistics and projected the following considerations.
Our estimations of the Total Available Market (TAM) consists of the the average of three years of the expenditure of tourists multiplied by the projected amount of visitors arriving the city of La Paz. The Serviceable Addressable Market (SAM) was estimated based in the amount of people arriving La Paz for tourism, and we only considered the 3% of that amount of people multiplied by average expenditure on services. The Serviceable Obtainable Market (SOM) consists of the same amount of potential visitors considered to estimate the SAM, multiplied by 35$ which is what we consider will be the average expenditure in our experiences.
It is important to highlight that the neighborhood where we plan to locate our infrastructure currently attracts thousands of local visitors every weekend, given that the climate and the environment compose a very important factor for people to relax and escape from the harsh environments where they currently live.
3. Total market size
The chart below consists of the sum of the products and visitors market sizes described above.